Last updated: July 31, 2026
1. What this policy covers
This policy applies to every product sold on this website. All of our products are digital downloads (bundles of PDF documents), so this policy is written specifically for digital goods: unlike physical products, digital files cannot be "returned" once they have been delivered and downloaded.
2. Always covered — full refund or re-delivery
- Undelivered orders. If your payment was confirmed but you did not receive your download email, and we cannot successfully re-deliver your files, you receive a full refund.
- Defective files. If a delivered file is corrupted, incomplete, or materially different from what the product page described, we will first correct the problem by sending replacement files. If we cannot, you receive a full refund. Report defects within 30 days of purchase.
- Duplicate or erroneous charges. If you were charged twice for the same order, or charged in error, the erroneous amount is refunded in full.
3. Before you have downloaded the files
If you change your mind after paying but before you have downloaded any of the files, contact us within 14 days of the purchase and we will refund the order in full.
4. After you have downloaded the files
Because the product is delivered in full the moment it is downloaded, refunds after a successful download are not automatic. We review these requests individually — tell us what you expected and what you found, and we will respond with a fair outcome, which may be a refund, a partial refund, or an alternative resolution. We do not refund purchases simply because the advertising results a buyer hoped for did not materialize; the products are educational materials and make no performance promises.
5. How to request a refund
- Email hello@adsmanagementllc.com from the email address used at checkout;
- Include your order number and a short description of the issue;
- We acknowledge refund requests within 2 business days.
6. How refunds are paid
Approved refunds are issued to the original payment method. Once issued, the time for the refund to appear depends on your bank or card issuer — typically 5 to 10 business days.
7. Questions
If you are unsure whether your situation is covered, contact us before or after purchasing: hello@adsmanagementllc.com or +1 332 295 3278.